Fresh Casino Support

Fresh Casino support service helps players to resolve any issues and difficulties quickly. It works around the clock, communicates in several languages, and promptly responds to users. You can contact the experts in the most convenient way.

By Email

The customer support is available through email [email protected]. The team replies within a day and provides as detailed info as possible.


The current hotline Fresh Casino number is +7 495 266-07-52. The casino representatives answer politely and solve the issues in real-time mode.

Chat on the Site

Online chat on the site works 24/7. There, you can ask any question and get an answer as quickly as possible.



Tips for Contacting Customer Service

To get the best support service possible:

  1. Do not be rude to the Fresh Casino staff. Stay calm and be polite. The employees may work for the company, but they’re not responsible for your problem. Follow all the directions they give you. Remember that they have to work through a script or specific troubleshooting steps. It doesn’t mean they’re not trying to help you.
  2. Detail the problem. Prepare before you contact the support. Write down your problem, essential points, and the solution you expect.
  3. Communicate in one thread. Do not change the topic suddenly. Instead, solve one issue at a time. It will help the Fresh Casino staff to work more effectively.
  4. Use your email address. Use the email registered in the online casino. It’ll significantly ease the troubleshooting process for the staff.

FAQ on the Site

What should I do if I don’t receive an account verification email?

Check your spam folder first. If the letter is not there, contact Fresh Casino support. It is recommended to add the casino address to your contact list – this will help prevent delivery problems in the future.

How to recover a forgotten password?

Click on the “Forgot password” button in the login field. Next, enter your email address and click on the “Restore” button. A letter with recovery instructions will be sent to you.

What to do if games won’t load?

It is recommended that you clear your browser cache first. If this does not help, open the casino site from another browser. You can also try updating Flash Player.

The platform is for informational purposes only. The website does not accept deposits and does not host real money games.